Refund policy

  1. Return & Refund Policy

    Last Updated: June 6, 2026

    At Ziiz Clothing & Accessories LLP, we want you to be completely satisfied with your purchase. We understand that finding the perfect fit and style is important, which is why we offer a straightforward return process for our clothing and accessories.

    1. The 30-Day Return Window

    You have 30 days from the date of delivery to initiate a return. To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, unused, and with all original tags and packaging intact.

    2. Free Return Shipping

    We believe in a hassle-free shopping experience. If you are not satisfied with your purchase, we provide free return shipping.

    • Once your return request is approved, we will provide you with a prepaid shipping label or arrange for a courier pickup at no cost to you.

    3. How to Initiate a Return

    To start the return process:

    1. Email our support team at info@ziizclothing.com with your order number, the item(s) you wish to return, and the reason for the return.

    2. Our team will review your request and send you instructions along with the return shipping details.

    3. Pack the item(s) securely and hand them over to the courier as instructed.

    4. Refund Process

    • Inspection: Once we receive your returned items at our facility, we will inspect them to ensure they meet the return criteria. This process typically takes 1 business day upon receipt of the package.

    • Refund Issuance: Once the inspection is complete and the return is approved, we will initiate a refund to your original method of payment.

    • Processing Time: Depending on your bank or payment provider, it may take [5–7 business days] for the credited amount to reflect in your account.

    5. Non-Returnable Items

    For hygiene and quality reasons, the following items are considered final sale and cannot be returned:

    • Intimate apparel/lingerie

    • Customized or personalized items

    • Any items marked as "Final Sale" at the time of purchase

    6. Damaged or Incorrect Items

    Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at info@ziizclothing.com. Please include your order number and photos of the item so we can resolve the issue for you as quickly as possible.