Return, Refund & Cancellation Policy

Last Updated: July 17, 2026

At Ziiz Clothing & Accessories LLP, we want you to be completely satisfied with your purchase. We understand that finding the perfect fit and style is important, which is why we offer a straightforward process for cancellations, returns, and refunds.

1. Order Cancellation Policy

You can cancel your order at any time before it has been fulfilled (packaged and shipped) from our warehouse. You can do this in one of two ways:

• Via Your Account (Fastest): Log into your account on our website, navigate to your Account Section / Order History, locate the pending order, and click the "Cancel Order" button.

• Via Email: If you prefer, you can email our support team immediately at info@ziizclothing.com with your order number and a request to cancel.

• Refund for Cancellations: If the order has not been fulfilled, we will cancel it immediately and issue a full refund to your original method of payment.

• Post-Fulfillment: Once an order has been fulfilled, it cannot be canceled. However, you may still return the items once you receive them by following our return policy below.

2. The 30-Day Return Window

Our return policy is activated the moment your order is fulfilled. You have 30 days from the fulfillment date to initiate a return.

To be eligible for a return, your item must be in the same condition that you received it:

• Unworn, unwashed, and unused

• Free from stains, odors, or signs of wear

• With all original tags attached and in its original packaging

3. Free Return Shipping

We believe in a hassle-free shopping experience, which is why we provide free return shipping for all eligible returns.

Once your return request is approved, we will provide you with a prepaid shipping label or arrange for a courier pickup at absolutely no cost to you.

4. How to Initiate a Return

To start the return process, you can choose one of the following methods:

• Via the Returns Center (Fastest): Log into your account on our website, open your profile menu, and select Returns Center. Locate your fulfilled order and click the "Create return" button next to the eligible items to submit your request instantly.

• Via Email: Send an email to our support team at info@ziizclothing.com with your order number, the specific item(s) you wish to return, and the reason for the return.

Next Steps: Once your request is submitted, our team will review it and send you step-by-step instructions along with your free return shipping details or prepaid label. Pack the item(s) securely in their original packaging and hand them over to the courier as instructed.

5. Inspection & Refund Process

• Inspection: Once your returned package arrives at our facility, our team will inspect the items to ensure they meet our return criteria. This process typically takes 1 business day from the date of receipt.

• Refund Issuance: Once the inspection is complete and the return is approved, we will immediately initiate a refund to your original method of payment.

• Processing Time: Depending on your bank or financial institution, it may take 5–7 business days for the credited amount to reflect in your account.

6. Non-Returnable Items

For hygiene, health, and quality reasons, the following items are considered Final Sale and cannot be returned or refunded:

• Intimate apparel and lingerie

• Customized or personalized items

• Any items explicitly marked as "Final Sale" at the time of purchase

7. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at info@ziizclothing.com.

Note: Please include your order number and clear photos of the damaged or incorrect item in your email so our team can resolve the issue for you as quickly as possible.